We have chosen CCBill as Twinkscape's primary designated E-ticket supplier and Epoch as our secondary supplier. Both CCBill and Epoch provide a fast, safe and convenient way to purchase access to online venues such as Twinkscape. We selected each for their reliability and customer service.

CCBill and Epoch have helpful Customer Support FAQ pages.

CCBill Customers: You can recover your password, receive assistance with billing inquiries or cancel a membership by visiting CCBill's Billing Support.

Epoch Customers: You can recover your password, receive assistance with billing inquiries or cancel a membership by visiting Epoch's Billing Support.

Login Assistance

Most login problems are related to browser settings. Our website uses session cookies. Most browsers allow these cookies by default, but they can be turned off. If cookies have been disabled, your ability to login will not be successful. To resolve, please turn on cookies, or if you prefer to block them, permit our site as an exception.

Some members have reported that some anti-virus software can employ settings that block access to this site. If you are experiencing this type of problem, you may want to try turning off this type of program to log into the site.

For your security, cookies are used to help ensure your privacy. By using using cookies, we minimize personal information transmit across the internet for use at this site during this session.

Video Tips

Computer Requirements
For the best video experience, we recommend at minimum: PC: Windows XP/Pentium 4 2.0Ghz CPU/256MB RAM/32MB Video card. MAC: Mac G4 running OSX 10.2.8, 1.5Ghz CPU, 256MB RAM.

Browser Requirements
Microsoft Internet Explorer 7 or Firefox 2 are highly recommended. Microsoft Internet Explorer 6 and earlier and Firefox 1 will also work.

Download Video
We highly recommend you take full advantage of your membership privledges to download videos for your ongoing enjoyment. Video downloads are produced in the WMV and MOV formats. The downloads are unrestricted (DRM-free) and will continue to play on your computer even if you choose not to continue your membership with us. As a download, you can skip thru the video to the parts you enjoy the most, and the playback will be the smoothest available, as it does not have any dependency on your internet connection, only the processing power of your computer. The video downloads are encoded in our highest quality format available. As a result, it may take a few minutes to download, but we believe you will be pleased with the quality of video you can enjoy with this option.

Windows PCs and Macs
The videos, and the website, have been optimized for Windows PCs using Windows Media Player (WMP) 11. Older versions of WMP will work, but are not recommended. We strongly encourage you to use Windows Media Player 11 to stream videos or play the downloadable WMV videos. Members with MACs have good results using Quicktime to play the MOV files or by using Flip4Mac to play and enjoy the downloadable WMV video.

Streaming Video
Poor sound/video quality, excessive buffering, and/or delays in connectivity can be a result of a range of factors. It could be Twinkscape servers are overtaxed. It can also be the result of stressed or strained bandwidth anywhere on the path between our servers and your computer (your ISP and the bandwidth that your ISP has available for Internet connectivity or competing usage on your local area network, etc. If you are accessing us through a Local Area Network, this condition is likely to be temporary. We recommend you try back later to see if you experience better results. You may also experience this type of problem when your available computer resources are low. Try shutting down other applications while accessing streaming video and monitor the results.

Wireless
Videos will play over wireless connections. However wireless connections are less predictable and are prone to interference. Wireless connections add network overhead, particularly if you are using WEP or other types of encryption on your home wireless connection. This overhead can cause video streaming or downloading to slow down. Interference may result in a dropped connection thereby interupting a stream or an in-progress download. You may find better results using wired connections versus wireless ones.